PAYMENT: A reservation deposit equal to 50% of the total rental amount will be due to confirm the reservation. Visa, Mastercard, Discover and personal checks are accepted. If paying by check, a credit card must be registed for your security deposit. 

FINAL PAYMENT: The balance is due 30 days prior to arrival. Credit card payments will be billed automatically 30 days prior to arrival.

LAST MINUTE RESERVATION: Reservations made less than 30 days prior to arrival will be paid in full by credit card at time of reservation. 

IF YOU PAY BY CHECK: A credit card number will be registered to secure the confirmation and security deposit. The credit card will be automatically charged for any outstanding deposit or balance due amount if your check isn’t received in a timely manner. 

SECURITY DEPOSIT: All rentals require a security deposit. The security deposit may be applied to actual damages caused by Tenant as permitted under the Tenant Security Deposit Act. Tenant agrees to be responsible for any damages to the premises during the period of tenancy, including damages to the furnishings and household items that result from the action or inaction of the tenant, excluding normal wear and tear. It is the tenant?s responsibility to report to the office immediately upon arrival any damages found or if repairs and/or maintenance are needed. In addition, Tenant agrees to reimburse Owner for any damage expenses incurred in excess of the deposit, including collection costs, if necessary, and reasonable attorney?s fees. Unit must be left in reasonably clean condition. If it is in such bad condition that it takes the cleaning staff longer than normal, a $15.00 per hour charge will be charged. There is a $15.00 fee for each hour of occupancy past 10:00AM on day of departure. In addition, Agent may charge for unpaid long distance or per call telephone charges and cable television charges. Tenant will be charged $250 for having pets in a non pet friendly home or for smoking inside premises. Lost Key charge is $10.00. Agent shall apply, account for, or refund Tenant?s security deposit within 45 days following the end of the tenancy, if collected. As an alternative to this security deposit you have been enrolled in our Security Deposit Waiver Plan Terms: At the time of initial payment, guests pay a non-refundable $25.00 damage waiver. As an enrolled covered guest under this plan, you will not be obligated to pay for loss or inadvertent damage to the contents of the rental unit you occupy. The damage waiver is limited to a maximum total damage payment of $1000 per stay. Damage waiver coverage does not include: *Acts of God *Intentional Acts of a guest *Gross negligence or willful conduct *Any cause, if the guest does not report the damage to Smoky Mountain Getaways staff by the time they check out of the unit *Normal wear and tear *Damage or loss caused by a pet or other animal brought to the premises by guest *Theft without a valid police report *Loss of use of the covered property *Theft or damage to any property owned or brought to the premises by a guest. *Long distance phone calls or pay per view movies. *Excessive cleaning *Late departure fee *Pet fee *Smoking fee *Lost key fee Reporting Damage: Guests must report any loss or damage by the time of check-out or the damage waiver is void. Staff of Smoky Mountain Getaways will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. Term of Coverage: The damage waiver is effective upon check-in and will terminate upon normal check-out time.

CANCELLATION: Your deposit is refundable, less a 10% cancellation fee, if cancellation is made 31 days prior to arrival date. Cancellations made 30 days or less prior to the reservation date will forfeit 100% of full payment. We will make every effort to re-rent the property for the same time period, in order for you to receive a refund or portion thereof. Please note that we now offer the Lodging Protection Plan, insurance coverage which protects you against monetary loss in unforeseen circumstances. We strongly recommend you purchase trip insurance. 

TRIP INSURANCE: Smoky Mountain Getaways, Inc. acts solely as an agent for the Lodging Protection Plan Cancellation & Interruption Coverage administered by CSA which offers coverage for certain pre-arrival weather conditions, pre-existing conditions, medical, loss of life & accidents. For specific details or situations in determining to accept coverage call CSA at 1-800-554-9839 and refer to Plan #UN301A . Click on the link below. To purchase Trip insurance for your reservation, please ask one of our representatives to assist you.

GUESTS RESPONSIBILITY: You shall be solely responsible for any property, damage, loss or theft from the premises during your occupancy including loss of money, jewelry and other items of personal property of yours or your guests and any accident or bodily injury suffered or incurred by any person resulting from the use or occupancy of the premises or items of personal property and any recreational activities and will hold Owner, Smoky Mountain Getaways, Inc. harmless with respect there to.

CHECK-OUT: 10:00am

CLEANING: Units are professionally cleaned after departure. Please report anything we fail to clean upon arrival. Guests are responsible for leaving the unit in reasonably clean condition, storing all dishes away, removing trash to the appointed dumpster, stripping linens from beds, starting laundry and returning keys to the lockbox.  

INOPERATIVE EQUIPMENT: Please report to SMG. We will have repairs done in a timely manner during reasonable business hours. Mechanical failures are beyond our control as are acts of God (bad weather & resulting damage).

PETS: Pets are not allowed in most homes, however a few homes are pet friendly. If you request a pet friendly home, you will be required to agree to and submit to the following:

* No pets on furniture, bedding or linens.
* Have your pet treated with flea medication.
* Observe leash rules
* Yard cleanup
* Furnish your pets bedding, do not use linens in house
* If pet is left inside house alone, please keep pet inside a kennel.

You will be responsible for all loss or damage including repairs, cleanings and replacement of inventory. If conventional cleaning methods prove ineffective for removing dog hair, the inventory item will be replaced at your expense. If flea removal is necessary, you will be responsible for pest control services bill. This is in addition to your rental fees or any non-refundable pet fee paid. Failure to comply with the above rules will result in early termination without refund of rent or security deposit.

WATER: Most units are on a well or spring. Please use the water conservatively as unlike municipal water, the supply is limited.

ITEMS PROVIDED: All properties are equipped with supplies for light housekeeping. We provide an initial supply of toilet tissue, paper towels, trash bags, soaps, and detergent. For weekly stays, additional supplies will be needed. Please do not forget to bring these items with you.

LINENS AND TOWELS: Upon arrival, your beds will be made and there will be fresh towels for the maximum occupancy for the home. Please bring beach towels.

WEATHER: Snowfall in the winter months is common. Take precautions with your vehicle and clothing to ensure safe enjoyment. Please be prepared with 4-wheel drive, snow tires, and or chains. Cancellations due to weather conditions are non-refundable and no moves will be made due to weather.